The
Challenge
Debt collection is stuck in the past.
Banks and lenders still rely on call centers and third-party agencies—slow, costly, and hard to scale. Outreach is generic, poorly timed, and often aggressive, damaging customer relationships and delaying repayments.
The problem
High costs, lost revenue, compliance risks, and a broken experience in a digital-first world.
The Solution
We help you to collect overdue payments from your clients in a hyper-personalised way- a tailored message at the right time and through the right channel. The purpose of doing all this is to maintain your relationship with them while increasing contact, response rate and RoI.
With Pinakyne, you can reduce the cost of collection, improve customer lifetime value, and scale your business without the costs.
Collections Dashboard
Real-time analytics and data visualizations that power your debt collection strategy
Collections Summary®
532
Total Accounts
42
Resolved Accounts
$453,172
Outstanding Balance
$80,720
Collected Balance
Last 6 Month Performance
Customer Status
Customer Sentiment
Channel Performance
Profile Distribution
Repayment Probability
Complaints
Collections
Dashboard
Real-time analytics and data visualizations
that power your debt collection strategy
AI Collection Agents
Our specialized AI agents work together to handle different stages of the collection process, maximizing recovery while maintaining customer relationships
Collection Process Dashboard
Collection Agents
7- Customer Profile Agentactive
- Offer Agentactive
- Message Agentactive
- Compliance Agentactive
- Optimization Agentactive
- Data Agentactive
- Customer Contact Agentactive
Customer Profile Agent
Analyzes customer data and builds comprehensive profiles
Performance Metrics
Agent Actions
Identifies customer financial behavior
Analyzes repayment patterns
Determines optimal outreach approach
Process Visualization
Customer
Offer
Message
Compliance
Optimization
Data
Customer
Debt Collection with Complete Visibility
Track communication sequences, payment negotiations, and settlement offers to maximize collection rates
Account Collection Trace
- VerifyDebtor2.1s
- DebtCollectionAgent1.5s
- GenerateReport0.9s
- ProcessPayment2.3s
- NotifyCustomer0.5s
Debt Collection Agent
Processing account #ACC-2023-04-01 with $1,250 outstanding
How to collect $1,250 from John Smith?
Need optimal communication strategy and payment options.
Collection Recommendation (72% success probability):
Multi-channel approach for $1,250 balance:
Debt Collection with complete visibility
Collection challenges require specialized tools and insights. With full visibility into every Collection attempt, agent interaction, and debtor response, you can pinpoint collection bottlenecks and optimize Collection strategies in real-time. Track communication sequences, payment negotiations, and settlement offers to maximize Collection rates while maintaining compliance. Analyze, adapt, and achieve better collection outcomes.
Packed with powerful, purpose-built features — everything you need, nothing you don't.
Highly Customizable
Pick your LLM, be it opensource or proprietary, we support all of them.
Add LLM
Add
Groq LLM
23rd March
Llama 3
21st March
OpenAI GPT-4o
3rd May
DeepSeek R1
1st April
Claude 200k
2nd June
Smart Skip Tracing
Quickly connect with hard-to-reach customers using advanced data aggregation tools that validate contact details through multiple verification layers.
Skip Tracing
Voice Agents for every collection scenario
Our AI voice agents are designed to handle a wide range of collection scenarios, from early-stage reminders to complex negotiations and payment arrangements.
Oliver
Debt Collector"I see your account is past due by $347.82. I'd like to work with you on a payment plan that fits your budget. Would a smaller initial payment of $100 be manageable this week?"
Sarah
"I understand your situation. Can we set up a payment plan with smaller monthly installments instead?"
Ava
Debt Collection Voice Agent
Specializes in complex debt resolution scenarios with a diplomatic approach that preserves customer relationships
Rachel
Debt Collection Voice Agent
Specializes in early-stage debt collection with a professional, empathetic approach that maximizes recovery rates
Michael
Advanced Debt Resolution Agent
Designed for complex, late-stage collections with negotiation capabilities and regulatory compliance focus
Risk Insights
Identifies high-risk accounts at a glance and allocates resources accordingly, using AI-powered scoring to prioritize collection efforts for maximum recovery.
Continuous Learning
Agents observe, learn, and act based on feedback loops, constantly adapting to shape their behavior for future interactions.
Communication Patterns
Seamless Integration
Our platform offers multiple integration options to fit your existing infrastructure with minimal development effort.
RESTful APIs
Comprehensive API endpoints for complete control and customization
curl -X POST https://api.pinakyne.ai/v1/analyze \
-H "Authorization: Bearer $API_KEY" \
-H "Content-Type: application/json" \
-d '{"document": "contract.pdf"}'SDK Support
Native SDKs for major programming languages and frameworks
from pinakyne import Client
client = Client('your-api-key')
result = await client.analyze(
document='contract.pdf',
options={'detailed': True}
)Webhooks
Real-time event notifications and data synchronization
app.post('/webhook', (req, res) => {
const event = req.body;
if (event.type === 'analysis.complete') {
// Handle the completed analysis
console.log(event.result);
}
});
Pinakyne